SHNGAIN KUPAR SHULLAI

Junior Data Analyst

Shillong, Meghalaya India | P: +91 9402513399 | [email protected] | Portfolio | Linkedin

EXPERIENCE

TRAINITY & CO. – INDIA

ABC Call Volume Trend Analysis Jan 2024 – Present

• Analyzed call volume trends for the CX team, developing a data-driven manpower plan that resulted in a 15% reduction in average wait times for customers.
• Boosted operational efficiency by 30% and reduced response time by 20%.
• Increased customer satisfaction scores by 15% through this strategic approach.

Impact of Car Features on Price and Profitability Mar 2024 – Present

• A thorough analysis of sales and market data led to optimized pricing and product development for a car manufacturer, resulting in a 15% increase in profit margins.
• Results included a 15% increase in profitability, a 10% improvement in customer satisfaction, and a 12% reduction in production costs.

Bank Loan Case Study Apr 2024 – Present

• Utilized advanced data analysis techniques in consumer finance, including Exploratory Data Analysis (EDA), resulting in a 25% drop in loan defaults and a 20% enhancement in portfolio performance.
• Identified key risk factors through this approach, leading to a 15% improvement in credit scoring models and more effective risk management strategies.

IMDb Movie Analysis Mar 2024 – Present

• Analyzed IMDB movie data to identify critical success factors, resulting in a 20% boost in predictive accuracy for box office performance.
• Enhanced reliability of forecasting models used by the marketing team by 25% through in-depth analysis of the data.

Hiring Process Analytics Feb 2024 – Present

• Implemented risk analytics in consumer finance, resulting in a substantial 25% reduction in loan defaults, leading to enhanced financial stability and reduced credit risk.